Terms of use and operation

Terms of use and operation

GENERAL TERMS AND OBLIGATIONS OF USERS

1.1. Welcome to the website of the online store paidikapapoutsia.com (in this "E-shop"). This e-shop belongs to Balaskoni Vassiliki and is a continuation of the natural children's shoe store with the distinctive title "Balaskoni Vassiliki" owned by it, founded in 1997 with headquarters in Volos (87 Antonopoulou Street, 38221, Volos) with number GEMI 050270244000 and TIN 047436996 (hereinafter Company), contact phone at +302421038831 and e-mail: info@paidikapapoutsia.com. Our Company sells goods remotely through its online store paidikapapoutsia.com respecting the provisions of Law 2251/1994, in combination with the provisions of Law 4242/2014 and other legislation. Our company cooperates with branded children's shoe companies looking for the best for our little friends. Indicatively some of the companies we work with are: Pablosky, Mayoral, Geox, Clarks, Converse, Toms, Levis, Mtng, Crocs, Teva, Ipanema, Puma, Adidas, Reebok, Asics, Skechers, Nike, Scarpy, Rs, Aby .

1.2. The person in charge of the store is Balaskoni Vassiliki.

1.3. The access and use of this online store by any registered or unregistered user depends on the acceptance of these terms of use and operation of this e-shop. Each user of our e-shop before entering and browsing this site (indicative: user registration, online order, "browsing", product search, etc.), expressly and unreservedly declares that he fully and totally accepts the terms of use and operation of this e -shop (hereinafter "terms") as well as any other terms and policies that meet the requirements of applicable law and may be located within this site, beyond this text, such as the methods of payment, return, shipping.

1.4. The acceptance of the terms is presumed by irrefutable presumption from the moment that these terms have been integrated in the e-shop in a prominent position and we indicate the access and the reading of them but also facilitated by various means. The terms of this e-shop, which are standardized (general terms of transactions), are directly binding on the consumer, as long as they meet the legal requirements, that is, their existence was proven by our e-shop and the possibility was provided to the consumer to read them, to understand them and to study them and to receive essential knowledge of their content (art. 2, par. 1 law 2251/1994).

1.5. The registration of the user in the e-shop is an automatic, explicit and unconditional acceptance of the terms of use and operation of our store, and the transaction with our online store paidikapapoutsia.com constitutes unconditional acceptance of the terms of transactions Overall. We advise you to read carefully the terms of use and terms of transactions that follow as well as all other above terms before proceeding with any action, purchase, access, transaction or any other use of this website and how you comply with them as a whole.

1.6. Our Company reserves the right to modify at its sole discretion, unilaterally and without notice, the applicable terms of use and operation of this e-shop. We hereby inform you that by posting only on this website, any new term will enter into force, or modification of the old ones or removal of the existing terms, without prejudice to the orders already processed or under processing by our Company.

1.7. Visitors / users have the obligation to check at regular intervals, visiting this e-shop, if changes have been made to these terms. The posting of terms exclusively on this website and in any other part of it, satisfies the conditions of informing the users for any changes in the terms. Possible invalidity of some of the terms of use of this website does not invalidate all the rest.

1.8. In the event of any partial or total disagreement with the content of the terms of use of this website, we invite you to refrain from any action, access, transaction and general use of this website. Our Company reserves the right to modify, suspend, terminate the operation of this e-shop and / or the services provided to it, such as for reasons of maintenance, renewal of the website or updating, etc., without any Absolutely a warning, without prejudice to the rights of the users and third parties by law or by their contract with our Company.

1.9. The parties to our e-shop, ie the consumers, must respect and apply the provisions of the Civil Code that define the capacity of individuals for legal acts and the general validity of the legal acts they conclude (art. 127 et seq. K.). In particular, for the valid consumer contract with our online store paidikapapoutsia.com, the 100% legal capacity of the persons who contract with us is required. This practically means that the potential consumers of our products contract with us, as long as they have completed the eighteenth (18th) year of their age and are not in deprivation of legal aid. Otherwise, the transaction is considered invalid, as not taking place. If the transaction is canceled for any reason, the benefits that have already been made (shipment of products-payment) are sought in accordance with the provisions of unjust enrichment.

1.10. The consumers who use this e-shop, accepting the terms that govern it, are obliged, when concluding any form of contract, to give us accurate, complete and true information for the realization of the transaction with our store. Your transaction with our company is considered to have taken place exclusively at the moment when you will receive a relevant "order confirmation" e-mail from us and is completed after the full payment of the order amount and the subsequent delivery of the products to the consumer. . The parties to our online store must provide valid personal e-mail when ordering products.

1.11. Violation, in any way, of the terms of the present, by the user-consumer entails sanctions in accordance with the current legislation and the correction of any damage to our company by the user. In case of violation of the terms hereof, the Company may prohibit any user-consumer from accessing the website paidikapapoutsia.com and in all its services may delete his account, the history of orders and all other information, without any warning at all. The non-exercise by the Company of its statutory rights does not imply its resignation from these rights.

1.12. If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us at e-mail info@paidikapapoutsia.com.

USER OBLIGATIONS

2.1 In addition to the liability and obligations of users-consumers from this e-shop, described above in payment obligations, etc., users-consumers also have the following obligations:
Users-consumers are obliged not to use the electronic mail of this website, the product order forms and user registration forms, or any other means of this website or e-shop accounts paidikapapoutsia.com in the media social media, such as Facebook, etc. for posting, publishing information and data and other content, which may be illegal, defamatory and / or false, threatening, deceptive, extortionate, abusive, pornographic and racist.

2.2. Contact our physical store at 87 Antonopoulou Street, 38221, Volos, contact phone at +302421038831 in case of correction - repair of the products, as well as for anything else regarding the products you buy from us.

USER / CUSTOMER RESPONSIBILITY AND RELATED ISSUES

3.1. Our Company declares that neither it nor its managers or employees are responsible for any damage to the other party or third party caused by illegal action of the other party, provided that its own obligations are met.

3.2. The Company does not check the validity, truth, completeness and accuracy of the information provided, personal and non-personal information on the website of our e-shop by users-consumers. The Company does not modify, nor does it correct or interfere in data and information that the user provides in any way to the Company, without the prior information - consent of the user. In the sales contract with our Company, the use by the user of the payment of the order made through the use of a credit card and the provision by him of data of the legal holder of the credit card, binds the real holder of the credit card, regardless of who has used this card or whether the beneficial owner knew it or not. Therefore, the consent of the legal beneficiary is clearly presumed, and we legally charge for his credit card. The illegal or use of the credit card without the consent of the legal beneficiary of this, does not release the real beneficiary of the transaction, from the obligations arising from this contract, nor from any claims of our Company for compensation from the counter-transactional and illegal action of the user of credit card.

3.3. The entry in the e-shop paidikapapoutsia.com, by filling in the personal data of the user and the typing of his personal codes, which a member set during his registration, constitutes a proof of the identity of the incoming person , in the sense that the use of the codes is considered to have been made by the person to whom these codes actually correspond. The registered members of our e-shop paidikapapoutsia.com are the ones who bear the sole responsibility for the security and confidentiality of their codes and any damage caused to the Company, to them and any third party, or any their unauthorized use by third parties or their disclosure to third parties.

3.4. For all the above reasons, our users must keep confidential and not disclose to third parties their personal codes for access to our e-shop and logout from their account, after the completion of their transactions or visits, especially when have been accessed by a third party computer or their personal computer is accessible to third parties. We ask our members to keep us informed in any case of loss, unauthorized access, interception and / or illegal use of their passwords by an unauthorized third party, so that we can recover / change their passwords and protect them and their their personal data.

3.5. Our Company is not responsible for compensation of the user, if he violates the terms of use and operation of this e-shop, makes an untrue, inaccurate and incomplete provision of requested and non-requested information and data, carries out illegal activity within this website, infringes the rules of proper use of users, and does not fulfill the legal and / or contractual obligations it has undertaken. The user expressly accepts and acknowledges the exemption of the Company in accordance with the above and accepts that he bears full responsibility for his actions and the ancillary obligations to compensate the injured parties.

3.6. Our Company is not responsible for shortages in the availability of products nor for possible temporary or indefinite inability to provide its services and for delays in the confirmation-acceptance and execution of orders and delivery of ordered products due to indicative reasons of force majeure, due to force majeure. , or fire, or due to suppliers' strikes, malfunctions of the cooperating courier companies, malfunctions of the Internet Payment Processing Provider (Bank), illegal conduct of third parties and for reasons not attributable to the fault of the Company. Our Company is obliged to deliver to its customers, the ordered products without real defects.

3.7. Our Company is not responsible for the poor condition of the products it delivers, as long as it is not due to incorrect storage of products by our Company and if it has taken all the precautionary measures that our Company should have taken. The Company's liability in the event of a defective product is limited to the obligation to replace it, provided that the requirements of the law are met and the terms of the Company's return policy are observed.

3.8. Our Company does not bear any responsibility for damage to the devices (hardware), software (software) of the user of our services and user data as well as for any other type of damage to the user or third party, from the risks described above , provided that it fulfills all its legal obligations and takes the necessary safety and damage prevention measures. Our Company closely monitors the information it provides to its consumers as required by law. In case our visitors notice any incorrect information (eg unusually high or low price of a product), we advise them, before placing an order, to contact us by phone +302421038831 or e-mail: info@paidikapapoutsia.com for the immediate correction of the error, the provision of clarifications regarding the price and features of the product and the most efficient provision of our services to the consumer public. The Company reserves the right not to place an order, even if it is confirmed, if the characteristics (properties, price) of the products included in the order do not correspond to reality and the price lists of our Company, ie it is a case of incorrect registration.

3.9. Consumers and ordinary users of our online store are expressly prohibited from interfering in the content, function, form, services, databases and any component of this e-shop, using any malicious or non-malicious software. electronic or non-electronic means, sending infected files capable of infecting, destroying, damaging, suspending and generally preventing the smooth operation of this e-shop and the use or access by its visitors to its website. The Company reserves the right to request not only the redress of any damage but also compensation for all illegal actions, such as those described above as well as the criminal prosecution of the real person responsible.

3.10. Our Company is not responsible for damage to the user or the trader or any third party that may cause the delivery of the ordered products-goods by the cooperating courier companies (courier ELTA etc), to a third party other than the real one, if this person resides or works or resides in the home or space of the user or any other space indicated by the user as a place of delivery of the products he has ordered and the relevant responsibility is accepted solely by the user.

Transfer of risk: In contracts where we ship products ordered to the consumer, the risk of loss or damage to the products is transferred to him when the company has already delivered the user's order to the courier, and the courier has been authorized by the consumer to transport the products without prejudice to the rights of the consumer-user vis-.-vis the courier.

3.11.For any dispute arising from the transactions of the e-shop paidikapapoutsia.com, with consumers, applicable law is the law of the Greek state including the rules of International Law and European Legislation. The Greek Courts are competent for resolving disputes from supply contracts to the consumers of our Company's products, and the Courts of Volos are locally competent.

3.12. For any dispute that arises with our online store, in distance contracts, consumers are provided with the possibility of electronic resolution of the dispute. The above possibility of out-of-court settlement of the dispute is provided to consumers residing in the European Union, both for domestic and cross-border transactions. The procedure is activated on the website of the European Alternative Dispute Resolution Body: http://ec.europa.eu/consumers/odr/index_en.htm. The electronic resolution of the dispute is undertaken and processed (within 90 days) by the Independent Authority "Consumer Ombudsman" (http://www.synigoroskatanaloti.gr/), which has been certified by the European Commission as a recognized body for out-of-court settlement of consumer disputes. We recommend users / consumers before contacting the above service to contact us at +302421038831 or e-mail: info@paidikapapoutsia.com to guide them on the steps to follow depending on the problem they face.

INTELLECTUAL PROTECTION AND RELATED ISSUES

4.1. Intellectual property included in the e-shop paidikapapoutsia.com, with any forms especially photo, text, logo, images, drawings, graphics and software as well as databases, commercials and slogans, which fall in the regulatory framework of law 2121/1993 they constitute the exclusive Intellectual Property of the Company, subject to all the Copyright of third parties of respective rights and are protected according to the relevant provisions and the legislation of Greek Law. Our Company maintains in its entirety the Copyright of this e-shop as well as all its individual websites of which it is composed, which are protected in an absolute way but also independently as original works of visual design and arts, according to the conditions of law as well as collections of works (law 2121/1993).
The websites of this e-shop are also protected as databases, as long as they have all the features of a database.

4.2. The distinctive features (from their use or their introduction in the market) as well as the entire content of the e-shop paidikapapoutsia.com, are protected in accordance with the provisions of the law on unfair competition. The domain name paidikapapoutsia.gr has been legally registered with the National Telecommunications and Post Commission (EETT) and has been granted to our Company, which has, among other things, the exclusive right to use it. In addition, our Company prohibits to any third party the registration of a similar or similar domain name with the already assigned domain name based on the assignment decision and the Law.

4.3. The legal browsing in the e-shop of our company but also in its individual pages and the use of the services it offers, with respect and full observance of its terms of use and operating conditions as well as the current legislation, does not infringe its Intellectual property Company neither in the external elements of the website nor in its content.

PROTECTION OF PERSONAL DATA

5.1. The protection of Personal Data of consumers is a priority of our company. The management and protection of personal data is governed in its entirety by the terms of this contract and the relevant legal provisions of Greek and Community law regarding the protection of the rights of individuals from the processing of personal data, as well as its Decisions. Authority for the Protection of Personal Data (APDPX), which we fully respect and fully respect. Any legislative changes in the future will be the subject of this contract. In order to provide you with the best possible services and products and to facilitate your purchases, we collect personal information only with your explicit consent and after you have been fully informed of your rights, as provided in the provisions of Regulation 679/2016 GDPR and interpretation of this Greek Law on the protection of personal data. Our Company has as its primary goal the provision of high quality services with respect to the rights of the consumers / users of our website for this and we take all the necessary measures within the framework of the law.

5.2. Consumers and users of our e-shop services while browsing, may be asked to voluntarily provide their information and personal data in order to register as users of our services, place product orders, receive updates, and learn first our new products.

The personal data is collected by us only during your registration in our services as members and is limited to your name, a landline, address (street, city, postal code), shipping address of the order and type of document (receipt, invoice). At the same time, we request some information such as a mobile phone number (in case we need to contact you directly). Document data: In case we issue an invoice we need the name of the company, TIN. and address of its registered office. Under these terms we have the right during the pre-contractual stage to collect and process your personal data, without which (processing) we can not offer you our services, while you can at any time exercise your rights. We reserve the right to modify the terms of protection of personal data without notice. We urge you, as you regularly check these terms for any changes, as your continued participation in our services implies your acceptance of all possible modifications thereof.

5.3. Personal data includes any information that can identify an individual, real or potential. Personal data (simple and sensitive), in accordance with Article 4 (1) of EU Regulation 679/2016 on the protection of personal data, is: any information concerning an identified or identifiable natural person ("data subject"); the identifiable natural person is one whose identity can be verified, directly or indirectly. Simple personal data is all non-sensitive. The processing of personal data of consumers - users, is any act which, among other things, consists in the collection, registration, organization, structure, storage, adaptation or change, retrieval, deletion, search for information, use, disclosure by transmission, dissemination or any other form of disposal. Our Company takes appropriate technical and organizational measures for the security and protection of user data from any accidental or intentional destruction, loss, alteration, publication or access and any other form of improper processing.

5.4. The Company, acting on the principle of legality, objectivity, accuracy, transparency, integrity and confidentiality, purpose reduction, minimization and limitation of the storage period, processes user data, which it obtains legally manner and keeps on file, respecting the requirements of the law. Our Company legally processes the data of the users which it collects for defined, clear and legal purposes and in a legal way, after informing the user and which, are legally and legally processed within the framework of these purposes.

5.5. The processing of users 'data is justified, among other things, for the execution of users' orders, for the requested information of users through a newsletter and the more efficient and faster provision to them of the services offered by the Company. Our company processes your personal data, transmitting it exclusively to the cooperating courier companies, in order to enable the delivery of the ordered products. The processing is limited to the absolutely necessary measure, collecting no more data than is required each time based on the purposes for which they are collected. Our Company archives the transactions made with the consumers - users of this website, in order to smoothly process the orders. Consumers can access them through their account or upon request.

5.6. The only cases according to the law (no. 6 par. 1 of Regulation 679/2016 EU) in which we may process the data of users without their consent are the following:

a) when the processing of the data is necessary for the execution of the contract (eg sale) or for all the necessary actions required to be done by us before the conclusion of the contract (product offer-information)

b) Processing is necessary for our compliance with a legal obligation

c) processing is necessary to protect our legitimate interests, unless your own interests or rights over the protection of personal data prevail, especially if the data subject is a child.

5.7. Furthermore, the processing of data by our Company is allowed even when: the user after detailed information about the purposes and means of processing, the recipients of the data or the categories of recipients, has given his consent.

5.8. The technical means and information systems of our company are designed in such a way that our company keeps your personal data as little as possible and only for the appropriate purposes. The permitted storage and processing include the information of the visitor-user, the completion of his order, the provision of the requested services and any necessary action within the framework of the contract with our Company.

Our company in no case collects sensitive personal data.

5.9. The users of this website are informed about the collection, the extent, the purpose and the volume of the personal data collected during the stage at which they are collected. Users have specific rights regarding their personal data and in accordance with the Law, including the right to information, access to their data, the right to object (art. 12-15 of Regulation 679/2016 EU). Especially the user and the rights holder has the right to demand from us the correction of inaccurate personal data concerning him as well as the right to delete this data (art. 16-17 of Regulation 679/2016 EU). Users also have the right to the portability of their data and their transfer to another controller without objection from our Company (art. 18-20 of Regulation 679/2016 EU). To exercise these rights, you can contact us at e-mail: info@paidikapapoutsia.com

5.10. Credit card details are not stored by our company during the transaction, but are registered directly in a secure environment of the cooperating bank Piraeus that has undertaken the routing of the cards.

5.11. Our Company adheres to the SSL (Secure Sockets Layer) protocol, which is currently the global standard on the Internet for the certification of websites (websites) to network users and for the encryption of data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

5.12. The visitors-users of the e-shop paidikapapoutsia.com during the declaration of their data in the context of their transactions with our store, of the registration as a member and in any other case, are informed and accept the processing of their personal data through our privacy policy incorporated into this policy, for the purposes of the smooth processing of the transaction and the proper provision of the services of this website. The voluntary registration by the visitors-users of our online store of their personal data, gives the right to us to process this data in order to properly execute the orders and to offer efficiently and quickly the services requested by our users.

«COOKIES»

Cookies are like small text files, which are sent and stored with the help of the browser on your various devices (eg computer, tablet, mobile phone, etc.) in a specific place. Some cookies are necessary for the operation of the website, while others are used to improve the user experience and facilitate browsing the website. You can learn more about the cookies we use by visiting our company cookie policy.

COMMERCIAL COMMUNICATION

7.1. Our online store may incorporate ads in various formats, such as indicative advertising icons, text links and frames. In particular, we do not engage in unfair commercial practices, respecting the applicable laws of the country, always acting professionally, following the codes of good use and transactions that bind our commercial activity in order to perfectly serve our consumers through our services. We provide the user with all the necessary information about our products, complete and complete information about his rights as a consumer and comprehensive information on the general and specific terms of transactions, the right of withdrawal, in order to decide whether to contract with our online store .

7.2. The visitors / customers of the online store paidikapapoutsia.com accept to receive free messages with advertising content and messages of offers, competitions and discounts of the online store, after subscribing to the Newsletter of our company or after their transaction with our online store is provided, and the opportunity to oppose, in an easy way and for free, if they wish.

7.3. The terms that govern the sending of our Company newsletter are the following:

a) paidikapapoutsia.com periodically sends newsletters to its customers if they have registered in its services and have voluntarily provided their personal data and their consent for their processing and is not responsible if the newsletters are not delivered to their destination, although it makes every effort with ISP's (Internet Service providers) to deliver

b) Newsletters can end up in the spam folder, so we ask users to regularly check that they are not stored there

c) We ask users to add the shipping address of paidikapapoutsia.com info@paidikapapoutsia.com to the safe list

d) In case our users / customers wish to no longer receive informative newsletters or wish to be deleted altogether from the news sending system of paidikapapoutsia.com, they can inform us using the Newsletter Unsubscribe

e) paidikapapoutsia.com uses a provider (3rd party company) to identify (tracking) the recipients of the newsletter. Does not provide 3rd party information about first name, last name, home address

f) The update from paidikapapoutsia.com, is done only if our users choose it and for as long as they wish. On the contrary, in case they have placed an order at paidikapapoutsia.com, using our site, we send automated information messages (e-mail) about the progress of their order. There is no way to deactivate these updates, the sending of which is a precondition for the proper progress of the order. We invite our users to keep these e-mails throughout our transaction. It is the obligation of the users, in case they do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us of our Company without delay.

CUSTOMS CHARGES AND POLICIES

8.1. Our online store offers products within Greece. It may ship products to order in countries within the European Union. The consumer must be informed of any customs charges that may arise when ordering our products and requesting shipment to a Third Country (outside the EEA). For the necessary product specifications, the consumer must be informed by the competent authorities of the country of delivery of the products. In particular, the products must meet certain customs requirements in order to be imported into the country of destination, such as weight, dimensions, accompanying documents, etc. The consumer is obliged to confirm that the products ordered meet these specifications.

If the consumer finds that the products he wishes to order do not have the necessary conditions to be imported into the country of destination, he must not place the order, otherwise he will be charged with any relevant costs that will arise (cost of receipt, return, storage product etc).

CONSUMER ETHICS CODE FOR E-COMMERCE

The Consumer Code of Ethics for E-Commerce as formulated based on the Ministerial Decision of the Minister of Economy and Development in the Government Gazette of the Hellenic Republic (22/03/2017, No. 969), is published by our online store paidikapapoutsia.com and you can read it in full by clicking here

TRANSACTION CONFIDENTIALITY AND SECURITY

10.1 Confidentiality is taken for granted. The same basic principles that govern traditional transactions apply in the case of e-commerce. All information transmitted by the user / member to paidikapapoutsia.com is confidential and paidikapapoutsia.com has taken all necessary measures to be used only to the extent that this is considered necessary in the context of the services provided.

10.2. Some of the measures that have been taken are the following:
Only authorized employees have access to transaction information with our users and only when necessary, e.g. to process their applications. paidikapapoutsia.com does not disclose the details of customers and their transactions, unless it has a written authorization from them or this is imposed by a court decision or decision of another public authority.
In the event that paidikapapoutsia.com uses third parties, eg employees, added, to support its systems, it takes care to ensure confidentiality.
For the safety of our users / customers, they themselves should treat all information provided through the service as confidential and confidential and not make any disclosure to third parties.

10.3. All transactions carried out through paidikapapoutsia.com are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) , which regulates issues related to distance selling.

All prices at paidikapapoutsia.com include VAT 24%.

GENERAL PROVISIONS

11.1. These terms apply personally to the user of this website. You may not assign these terms, in whole or in part, to any third party without our prior written consent.

11.2. These terms represent the entire agreement between us and you and supersede all and any prior terms, conditions, agreements and arrangements regarding your use of the Services of paidikapapoutsia.com

11.3. We will act immediately in the event that there are indications that a User is violating these terms. If you know or suspect that any kind of illegal activity is taking place, or you know or suspect that works belonging to you or your rights have been violated, please write to us at info@paidikapapoutsia.com, and note your letter as to the attention of our "Legal Advisor".

11.4. Any omission, by our Company, to impose any of these terms, will not constitute a waiver of them or the right of our Company to impose any of these terms at a later stage. Any person who is not a party to these terms will have no right to enforce any provision of these terms.

11.5. Regardless of the country from which you access or use the Services of paidikapapoutsia.com, to the extent permitted by law, these terms and your use of the Services of our website should be governed by the laws of Greece and will be deemed to have been submitted to the exclusive jurisdiction of the courts of Boos, Greece, for the resolution of any disputes that may arise under this.

CONTACT
In case you need more information about paidikapapoutsia.com or you have any suggestions on how our Company's services can be improved, please contact us at e-mail: info@paidikapapoutsia.com or by phone +302421038831. Alternatively, you can write to us at: Antonopoulou 87, 38221, Volos noting the letter to our "Legal Advisor".

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