Return Policy

Return Policy

'' Balaskoni Vasiliki '' undertakes FREE the first (1st) return of all products after the first update.

Returns of all products to which the customer wishes a refund (wrong number, change of mind, etc.) are made at his own expense.

Necessary condition for the return of products is that it is done within 15 calendar days (from the day of purchase), that the original packaging is intact (with papers, labels, etc.) and that you have in your possession the relevant purchase document that proves the transaction (eg Retail Receipt, Sales Invoice / Shipping Receipt, etc.).

Then contact us either by phone (+302421038831) or by e-mail ( to inform us that you intend to change or return the product.

Unjustified Consumer Withdrawal (article 4 § 10 of Law 2251/1994, in combination with JMC Z1-891 / 2013)

The special right of the consumer for unjustified withdrawal
Especially in the case that the user / customer is a natural person (ie not a legal entity, even non-profit) who buys products remotely from the online store exclusively for his private use and not in the context of the professional activity (hereinafter "the consumer") is entitled to unjustifiably withdraw from the distance purchase of a product within an exclusive period of fourteen (15) calendar days from the date of delivery of physical possession of the product to him or his authorized representative, returning the product in its original state.

The withdrawal of the consumer is unjustified, without the consumer being obliged to cite reasons justifying the withdrawal, as well as without financial burden on the consumer provided that the return has been made with the transport company SPEEDEX .
or, with the exception of its charge for the cost of returning the product and any reduction in the value of the product in the cases specifically mentioned below.
The customer is obliged to keep the proof of purchase and present it during the change. If the product does not meet the above conditions, it will be returned to the sender.

Procedure & amp; Product Return Ways

A) In our physical store:
You can visit our physical store where our staff will check the condition of the product and will serve you. If you wish to replace the product or change the product with another, it is recommended that you contact our store in advance to confirm the availability of the new product.
B) Return with the transport company SPEEDEX, as mentioned above.

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